Refund policy

Returns & Refunds

Straight talk: every piece is printed after you order it. We can't take back something that fits fine but you changed your mind on, because it was made for you and can't be resold. But if we messed up, we fix it. Every time.

We make it right if

• the print is wrong, smudged, peeling, or badly off-centre
• the garment has a defect (holes, broken seams, a busted drawcord)
• you got the wrong size, colour, or design compared with your order
• it arrived damaged

Message us within 30 days of delivery with your order number and a photo or two. Once we've had a look, we'll send a free replacement or give you a full refund to your original payment method. You choose. You don't usually have to send anything back. If we do need it back, we cover the postage.

Wrong size?

Check the size chart before you order. Each product page has its own size chart, measured flat, and every piece runs loose and boxy. Because every piece is made for you, we can't take back or swap sizes.

Not covered

• Changed your mind, or don't like the colour IRL. Screens differ, and the vintage wash means every piece looks a bit different. That's the point.
• Damage from washing it wrong. Wash at 30°C or below, inside out, and don't iron the print.
• Packages lost because the address at checkout was wrong.

Cancelling

Changed your mind fast? Email us within 12 hours of ordering and we'll cancel for a full refund, as long as it hasn't gone into production yet.

Refunds land in 5–10 business days, depending on your bank.

RYVLT LLC · 1186 Worcester Rd, Framingham, MA 01702